From time to time, we may ask you to provide supporting information, such as proof of address, proof of No Claims Discount, or other policy-related documents.
This video explains how to log in, select the relevant policy, and view any outstanding document requests. You’ll see how to check what’s required, upload one or more files from your device, and submit them online.
Once your documents have been uploaded, you’ll receive confirmation and our team will review them as soon as possible. If anything further is needed, we’ll let you know. Our live chat is available if you need help at any stage.
Once logged in, you’ll see any outstanding document requests and can review what’s required before uploading your files.
You can submit images, PDFs, and multiple files at once. After uploading, you’ll receive confirmation that your documents have been successfully sent for review.
Need Help Now?
If you need help at any stage, our customer service team is available by phone or live chat.
Call us on 01708 952 602, we're ready to help you right now.
Or, if you prefer, log into your Insurance Account or the Motor-Vision Insurance App to explore your options or request a convenient call-back.
For help with reporting claims, including car, motorhome, or caravan insurance, please visit our Report a Claim hub.
