Send us your documents

There may be several reasons why we request certain documents from you. Please use the information below for guidance.

Choose from the following methods to send your documents to us:


Email your documents to (remember to include your reference in the subject line)


FAO Admin Dept.

Motor Vision Insurance

Tollgate House

96 Market Place


Essex RM1 3ER


Please FAX your documents to:
0870 238 4444



If you have a question regarding your insurance policy, you may find the answer faster by using our FAQs. Click here to go through to our FAQ pages.


Contact Us

Contact Us

If you have a question regarding your insurance policy or would like to speak to a member of our Customer Service team click here to find the most appropriate way.

Live Chat

Live Chat

The quickest way to get in touch is to try our live chat. We're here from 9am to 6pm, Monday to Friday and 9am to 5pm, Saturday. Click the green button on the bottom right of this page to start chatting.