Making Changes To Your Policy

At Motor-Vision, you can update your insurance when things change through your online insurance account. This allows you to manage policy amendments at a time that suits you, all from one secure and easy-to-use dashboard.

This video guide shows you how to sign in, select the policy you want to update, and choose the change you need to make. You’ll be guided through updating your details, checking whether the change is temporary or permanent, and submitting your request.

After submission, you can review any premium or fee changes, download updated documents, and decide whether to proceed, all within your account. If you need support, our customer service team are available via our Live Chat function.

Full Video Transcription

Welcome to this brief tutorial on how to make changes to your Motor-Vision policy. No matter what type of cover you have with us, car, van, home, motorbike, or any other policy, using your Motor-Vision insurance account, the process is quick and easy. Let's take a look at how it works.

Once you've logged in, your account dashboard will display any policies you currently have with us. Select the policy you'd like to update. This will take you to your policy overview page. From here, choose the 'make a change' option.

If you click more info, you'll be able to choose whether the change you're making is permanent or temporary, depending on what you need. The options that you see on this screen are relevant to a motor insurance policy. But if you've chosen to change a home policy, you will see different options here that are relevant to home insurance.

After selecting the change you'd like to make, click 'Continue'.  Although the layout may vary depending on your policy type, the process is similar across all products. Here, you can amend different elements of your policy.

This could be amending personal information, changing details of your vehicle, adding a driver, adjusting property details or increasing the level of cover. Just select the section that is relevant to your amendment requirement.

For example, if I wanted to change my vehicle details, I would select that section, enter the new registration number, scroll through the details, and make any changes that are relevant. If you're unsure what a particular field means, look for the small information icons. Clicking or hovering over will give you guidance on what to fill in.

Once you've reviewed the information and confirmed that everything is correct, simply scroll to the bottom of the page.

Here it will ask you whether the date you want the change to start is correct. If it isn't, click Edit Details and change the date. Then when you're ready, click Continue and then Submit Changes.

During our opening hours, you'll receive an update confirmation within around 10 minutes. And when your new quote or policy adjustment is ready, it will appear in your insurance account in the same policy area.

 Select your policy again and you'll see a breakdown of the change, including any difference in premium or fees. You can also download a PDF summary for your records.

If you're happy to go ahead, simply make the payment document and the change will be applied. Your updated documents will then be available in your insurance account within about 20 minutes.

If you decide not to proceed, you can simply reject the change and your policy will remain as it is.

And that's it. Making changes to your performance direct policy online is quick and easy. If you need help at any point, our live chat service is available through your insurance account, and our customer service team is here to support you by phone.

Thank you for choosing Motor-Vision. We're here to help.