How to report a claim
Making a claim doesn’t have to be stressful. At Motor-Vision, we’ve made the process simple and efficient, with step-by-step guidance, useful tools, and 24/7 expert support to help you whenever you need it.
Watch our Step-by-Step Video Guide:
The fastest way to get help is to call us directly on 01708 952 602.
The video below explains how to find the claims number linked to your specific policy.
If you can’t call right away, the video also shows how to log into your Motor-Vision Insurance Account or app to request a call-back at a time that suits you.
Round-the-clock support from experienced professionals
Our expert claims team is available 24 hours a day, 7 days a week to guide you through every step of your claim. From the initial call to the final resolution, we’re here to get you back on the road with as little disruption as possible.
Need Help Now?
Call us on 01708 952 602, we're ready to help you right now.
Or, if you prefer, log into your Insurance Account or the Motor-Vision Insurance App to explore your options or request a convenient call-back.
For help with reporting other types of claims, including home, motorhome, or caravan insurance, please visit our Report a Claim hub.
Full Video Transcription
When you buy a policy through Motor-Vision, you'll receive a text message from us with your claims phone number. This is important, and we suggest you save it in your phone under Motor-Vision Claims.
If you haven't already, you should now register and create your insurance account via our website. Then download the Motor-Vision app, and don't forget to enable Face ID or Fingerprint ID for quick and secure access to your account.
If you've been involved in an accident and need to report a claim, the quickest way to get help is to speak directly with a member of our claims team by phone.
To make sure you're connected to the right claims team for your policy, either call the number saved in your phone or access your Motor-Vision Insurance account. Then select the relevant motor policy and click 'Report a Claim.'
Here you'll see the number you need to call to report your claim. It's always best to speak to someone directly as soon as possible, but if it's not convenient, you can request a callback instead. To do this, simply click the 'Report a New Claim' button under the claim's telephone number.
Fill in the form, make sure all the details are accurate, and choose your preferred callback time. A member of our claims team will then be in touch.
For windscreen claims, follow the same steps. Go to 'Report a Claim, then click Windscreen Claims. Click here to book a repair or replacement.'
You'll then be directed to our trusted windscreen partner to arrange your repair. If you have additional cover such as legal advice, personal injury, motor prosecution, or breakdown assistance, these services can also be accessed in the 'Report a Claim' section of your insurance account.
Thank you for choosing Motor-Vision. We're here to help.
