CONTACT US
How can we help?
Our live chat service is there 24/7 to answer all your queries. WhatsApp and email are also available should you need them.Our live chat, WhatsApp or email service are available 24/7.
For existing customers the quickest and easiest way to manage your policy is to use your Insurance Account.
Try our Live Chat service to manage your policy, if our digital assistant is unable to help straight away we will get you through to our live team. We can help you renew your policy, make a change to an existing policy, cancel your policy, or stop a renewal.
Our digital assistant is there to help 24/7 and our Live Chat team is online 8.30am-5.30pm Monday to Friday, or 9.00am-1.00pm on Saturdays.
During Christmas and New Year period, our opening times are:
24/12/2025 - 8:30am - 1:30pm
25/12/2025 - Closed
26/12/2025 - Closed
31/12/2025 - 8:30am - 1:30pm
01/01/2026 - Closed
You can message us using WhatsApp, our Digital team is online 8.30am-5.30pm Monday to Friday, or 9.00am-1.00pm on Saturdays. But don’t worry if you message us outside of these times, we will get back to you at the earliest opportunity.
Email us at: customer.care@motor-vision.co.uk. Please include your name and policy reference (if known) or Postcode.
If you would like to leave feedback, good or otherwise, please CLICK HERE. You can also get in touch with a member of our specialist team who are dedicated to resolving any issues quickly and efficiently if necessary.
Motor-Vision Insurance Services is a trading name of Grove & Dean Ltd, an independent insurance intermediary who are authorised and regulated by the Financial Conduct Authority (FCA), registration number 307002. Grove & Dean Ltd, registered in England and Wales, company number 1167043.
Motor-Vision Insurance Services, 7 Station Lane, Hornchurch, Essex, RM12 6JL.
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